Refund policy
At Beyou, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a 30-day refund policy, starting from the date you receive your order.
Eligibility for a Refund
To be eligible for a refund, please adhere to the following conditions:
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The product must be returned in its original condition, without damage or signs of excessive wear.
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Products must include all accessories, manuals, certificates of authenticity, and original packaging.
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You must contact us within 30 days of receiving your order.
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Return shipping costs are the responsibility of the customer, except if the product is defective or the error is ours.
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Refunds will be issued using the same payment method used for the original purchase, within 7 business days after receiving and inspecting the returned item.
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Sale or promotional items are not eligible for a refund but may be exchanged for an item of equal value.
How to Initiate a Return and Request a Refund
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Contact our customer service team by email at beyoucarewellness@gmail.com, providing your order number, reason for the return, and, if possible, photos of the product.
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Carefully pack the item to be returned, along with a copy of your invoice or order confirmation.
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Ship the item to the address provided in the return instructions, using a tracking service to avoid loss or damage during transit.
Please note that Beyou reserves the right to refuse a refund if the above conditions are not met. If you have any questions regarding our refund policy, do not hesitate to contact our customer service team.